Privacy Policy
Introduction
We respect your privacy and take care of your personal data. This policy explains what we collect, why we collect it, how we use it, who we share it with, how long we keep it, and your rights.
When we say “we”, “us” or “our”, we mean Nashville Days, owned and operated by The Other Country. We are the data controller for the festival and our website at https://www.nashvilledays.co.uk.
If you have questions, email festival@nashvilledays.co.uk or use the contact form on our website.
What We Collect
We collect different kinds of personal data depending on how you interact with us, for example:
- Identity and contact details such as name, email, phone, age band if required for tickets, and postcode.
- Ticketing and transaction details such as what you bought and when, and basic payment confirmations from our ticketing partners. We do not receive or store your full card details when you buy through a ticket agent.
- Technical data such as IP address, device, and browser when you use our site.
- Usage and marketing data such as pages you visit, emails you open, and preferences you give us.
- Images and recordings such as event photography, video, and CCTV used for safety and operations on the day.
- Access and health information you choose to share so we can provide reasonable adjustments or manage incidents safely. These categories mirror standard UK festival practices.
How We Collect Your Data
- Directly from you, for example when you buy a ticket, sign up for news, contact us, or make an access request.
- From our authorised ticketing partners when you buy Nashville Days tickets.
- From our website and email tools, which use cookies and similar tech.
- From social platforms and advertising tools when you accept tracking on our site or engage with our ads.
How We Use Your Data
We only use your data when we have a legal reason:
- To perform a contract, for example to deliver your ticket or manage entry.
- To comply with the law, for example responding to lawful requests from authorities.
- For our legitimate interests, for example to run a safe family-friendly event, improve our services, prevent fraud, and send service messages.
- To protect vital interests in a life or death situation.
- For tasks in the public interest where applicable.
- With your consent, for example email marketing or when you share access-related health information. You can withdraw consent at any time by using the unsubscribe link or contacting us.
We will not send you direct marketing unless you have asked us to or clearly agreed to it. However, we may send you the occasional email to advise you of dates and event information that you may need.
Who We Share Your Data With
We share your data with trusted service providers who help us run the festival and our website, for example ticketing agents, email platforms, customer support tools, payment providers, photographers, safety and medical teams, and analytics or advertising technology providers. They must follow the law, keep your data secure, and act only on our instructions. We may also share data to prevent fraud, manage incidents, or comply with the law.
If we ever make a major change to our event operations or appoint a new organiser, your data may transfer with the event, and the new organiser must honour this policy or provide you with a new one.
International Transfers
Some providers are outside the UK or EEA. Where we transfer data internationally, we use safeguards recognised by UK GDPR, such as approved contracts or certified international frameworks, so your data stays protected. You can ask us for details of these safeguards.
How Long We Keep Your Data
We keep your data only as long as needed for the purpose collected, to meet legal or accounting duties, or to handle claims. We review retention with factors like the type of data, the risks, and legal rules, and we never keep data longer than necessary.
Security
We use technical and organisational measures to protect your data and limit access to people who need it. We have procedures to deal with suspected breaches and will tell you and the regulator when the law requires it. Please note that sending information by email or over the internet is never completely secure, so any transmission is at your own risk. Keep your passwords private.
Cookies and Similar Technologies
Our website uses cookies and similar tech to make the site work, understand performance, and support advertising where you agree. You can set your browser to refuse some or all cookies, but parts of the site may not work properly. See our Cookie Policy for details.
Children
Our website is not aimed at children. We do not knowingly collect children’s data online. Where a child ticket is bought through a ticket agent, any child details are handled to manage safe entry and age rules.
Your Rights
You have the right to:
- Access your data.
- Ask us to correct inaccurate data.
- Ask us to delete your data.
- Ask us to restrict how we use your data.
- Receive your data in a portable format.
- Object to certain uses of your data, including marketing.
- Withdraw consent where that is our legal basis.
To use your rights, email festival@nashvilledays.co.uk. We may ask for proof of identity. We try to respond within one month.
You can also complain to the UK Information Commissioner’s Office at https://ico.org.uk. We would appreciate the chance to deal with your concerns first, so please contact us.
Photography, Video and CCTV
We may film or photograph at the festival for safety and operations, and to promote Nashville Days in our channels. This is done under our legitimate interests while respecting your rights and our Terms of Entry.
Links to Other Sites
Our website may link to other sites and services we do not control, including ticket agents. Their privacy policies apply, so please read them.
Changes to this Policy
We may update this policy to reflect how we run the festival or changes in the law. We will post the new version here with a new date. Your continued use of our services means you accept the updated policy.